• StoryEditor Solutions

    Complete solutions for web and print publishing. One article, same photos for both platforms. Easy to track changes, easy to transfer content (print/web), easy to merge content. Read More
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I’ve added the element on the page to edit it in InCopy. The editor sees the element but can not work with it.

- The elements added afterwards must be exported for work in InCopy - IC is the label at the bottom of the window in StoryLink.
- If the element is correctly exported, then it must be free for edit so the editor could “unlock” it and start working (the globe icon)
- If the element is copied from another text, it must be cleared with ‘Clear all labels’ in StoryLink - Tables menu (or unlink it)

I can’t insert  the photo into frame.

- Check whether the frame is correctly labeled, and if it is, check whether is already connected with ID of some other text (StoryLink - Options - Labels - Read labels). If that is the case, use Clear all Labels to clear the element.
- If all the labels are correct, the problem is probably with the photo. Try to open it in the Photoshop or some other and simpler freeware photo editor, then save it using a different name as a .jpeg file. You can save it locally on your computer, then use the shortcut CTRL+D place it on the page (in that case the system itself will link the photo to the page and save it to the database)

I’ve sent the page to the next status by mistake, can i return it back?

- Yes, use the status menu (big arrows at the bottom of the StoryLink window) to take it one step back. If it was in FTP status, make sure you notify the person in charge of the prepress of this mistake.

I can’t insert the text in the frame.

- Check whether the frame is correctly labeled, and if it is, check whether it is already connected with ID of some other text (StoryLink - Options - Labels - Read labels). If that is the case, use Clear all Labels to clear the element.

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Telephone Support

Telephone support is available 24 hours / 7 days in week on the numbers below.

Marko: +385 91 25 24 006
Matija: +385 91 45 24 006
Snježana: +385 95 90 36 127

Ticket System

Create a StoryEditor Support Ticket to resolve your problem.

Once the question has been submitted to the system, an e-mail confirmation will be sent to the e-mail specified on your account. If you do not receive a confirmation e-mail, please check the spam filters for this inbox. If you do not receive the e-mail, your question may not have been successfully entered in to the support system

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