• StoryEditor Solutions

    Complete solutions for web and print publishing. One article, same photos for both platforms. Easy to track changes, easy to transfer content (print/web), easy to merge content. Read More
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I’m searching for a photo using filters, checking through the authors and captions, but can’t find a single photo.

- Probably you still have some of the other filters active. Active filters are marked with a star. Turn off all of those you don’t need.
- Check if you are searching in the right publication

Why can’t I save the photo?

- Check if the caption field is filled with the minimum of two words, and that none of them is a number (e.g. “mate 1” is not a correct entry)

I can not upload the photo.

- First make sure that the format of the photo is correct (jpg, psd, ai), then check if the file size is bigger than allowed.

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Telephone Support

Telephone support is available 24 hours / 7 days in week on the numbers below.

Marko: +385 91 25 24 006
Matija: +385 91 45 24 006
Snježana: +385 95 90 36 127

Ticket System

Create a StoryEditor Support Ticket to resolve your problem.

Once the question has been submitted to the system, an e-mail confirmation will be sent to the e-mail specified on your account. If you do not receive a confirmation e-mail, please check the spam filters for this inbox. If you do not receive the e-mail, your question may not have been successfully entered in to the support system

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